Apollo Care - Case Study
How Apollo Care use Franchise Feedback to Recognize Wins and Drive Improvement.
At Apollo Care, our mission is to provide compassionate, high-quality home care that enables individuals to live independently and with dignity in the comfort of their own homes.
Through our work, we strive to make a meaningful impact in the lives of our clients and communities, fostering a culture of integrity, respect, and continuous improvement.
What value do you from get from running the survey?
The survey is a great way to get honest and constructive feedback from our franchise teams. It gives the national office team a boost when they see the great feedback we have received regarding the support we offer and business model success.
My favourite part of the survey is how we can improve as this really helps me to plan how we can add to our support package and bring in the right experts.
Was there a particular area you wanted to improve?
The franchisees fed back that they would like more support around CQC compliance so we sourced an expert to join our team of associated experts to help with this area of the business.
How do you use the reports? How did this influence the plans you had in place as a franchisor?
The report helps us to see how we can improve following feedback from the teams but also lets us know how well we are doing as a team to support and encourage growth within the teams.
The Work Buzz surveys are a fantastic tool to gain honest and open feedback from our franchise partners. They enable us to make better and more relevant business decisions based on the people who use our support service.
The surveys also show us how well we are doing which really gives the Apollo support team a boost, knowing they are are doing a good job with excellent results.