My Property Pros - Case Study
How My Property Pros use the Best Franchise Programme to ensure every franchisee feels listened to and supported.
My Property Pros is a growing UK property services brand with a network of franchise partners who deliver expert property sourcing, investment, and management services. We currently have [insert number 20 franchisees operating across multiple regions, each supported through a robust training and mentoring system. Our core focus is empowering franchise partners to build profitable, sustainable businesses under a trusted national brand.
What value do you get from running the survey?
The survey gives us a clear, independent view of how our franchise partners truly feel about the support, communication, and direction of the brand. It helps us identify strengths we can build on and any gaps we need to close quickly. Having WorkBuzz as a neutral third party makes the feedback more candid and credible — it’s a vital health check for our network and leadership.
Was there a particular area you wanted to improve?
Yes, our initial focus was on enhancing franchisee engagement and consistency of experience. We wanted to ensure every franchisee — regardless of territory size or experience — felt equally supported and clear on how to scale effectively. Improving satisfaction and retention was the main driver, but benchmarking against industry peers also helped us set realistic improvement goals.
How do they use the reports? How did this influence the plans they had in place as a franchisor?
The WorkBuzz reports became a foundation for our strategic planning. We used the insights to prioritise new support initiatives — particularly around training consistency, marketing support, and clearer communication channels. The data highlighted where franchisees wanted more structure, which directly shaped our operational roadmap for the following year. It made our planning more targeted and data-led rather than assumption-based.
How do you use your 5* award to promote your franchise network?
The award has been a fantastic credibility tool for both recruitment and retention. We highlight it across our marketing, on social media, and in franchise recruitment materials. Prospective partners see it as independent proof that our franchisees are genuinely satisfied and supported. Internally, it’s also become a real point of pride for the team — a visible reflection of how far we’ve come together.
Have you seen any measurable changes linked to the survey insights?
Absolutely. Since implementing the feedback-driven improvements, we’ve seen an increase in franchisee engagement and a improvement in satisfaction scores year-on-year. Recruitment conversations have also strengthened — prospects are more confident in joining a network with transparent, positive feedback from existing partners.
WorkBuzz has become an essential partner for us. The process is simple, professional, and gives us insight we couldn’t capture internally. The credibility of independent feedback has helped strengthen our brand reputation and franchisee relationships. For any franchisor serious about scaling sustainably, it’s one of the best investments you can make.