5* Franchise Satisfaction
When every franchisor claims to offer great training and support, standing out becomes harder — and franchisees struggle to spot the best opportunities.
We already recognise outstanding franchisors through the Best Franchise Awards.
The 5 Star Franchisee Satisfaction accreditation builds on this by further highlighting those who truly stand out.
How We Measure 5 Star Franchisee Satisfaction
The 5 Star Franchisee Satisfaction Award is presented to franchisors who achieve above our industry average scores across five key areas we measure:
Franchisors are required to meet these key conditions:
- Franchisor must operate with at least 10 UK franchisees.
- Achieve a response rate of at least 60%. Franchisors with 10–19 franchisees must both meet the 60% threshold and provide a minimum of 10 responses.
- Franchisors must upgrade to access the full report and analysis.
- The survey captures franchisees’ views at a single point in time. To maintain 5 Star Franchisee Satisfaction status, franchisors are required to resurvey annually.
- WorkBuzz reserves the right to make the final decision on whether a franchisor is awarded 5 Star Franchisee Satisfaction.