5 Star Franchisee Satisfaction
Greater Transparency in Franchising
We already recognise exceptional franchisors through the Best Franchise Awards.
5 Star Franchisee Satisfaction builds on this, helping to differentiate outstanding franchisors.
What we measure to award 5 Star Franchise Satisfaction
Training and Support
The training, mentoring and support that helps franchisees to establish, maintain and grow their businesses
The competitiveness of the products / services and proven business model
Culture & Relationships
The culture and ongoing relationships with franchisees
Franchisor’s leadership and maintenance of franchise system standards
How it’s compared to franchisees’ expectations and whether they would recommend the franchise