Franchise Satisfaction Surveys
When running a franchise network it’s easy to listen to those franchisees who shout the loudest, rather than prioritise your resources based on what the overall network think.
How it works
We invite your existing franchisees to complete our confidential online Franchise Satisfaction Benchmark survey. We guarantee that franchisees’ responses will be anonymous, so they can provide honest feedback. On average 77% of franchisees complete the survey.
We use this feedback to help you benchmark your training and support against other franchisors, identify key priorities and over time, strengthen your relationships with franchisees and your support package.
Top franchisors, based on the feedback, are then shortlisted for the Best Franchise Awards
What franchisors are saying
“Our annual franchisee satisfaction survey provides invaluable feedback to help us improve our franchise offering and measure our performance in this most critical of areas for success. The anonymous nature of the survey means some of our franchise partners are more forthcoming and it’s valuable to get everyone’s opinion and thoughts on how we can make our franchise even better. Each year the survey is worth more than its weight in gold for our business.”Ian Christelow
“Autosmart values feedback and every year our franchisees undertake the Satisfaction Survey handled by Workbuzz to identify how we are performing as a franchisor against other franchisors and in which areas we can continue to improve. This anonymous research has allowed us to continuously improve year on year in areas such as communication, quality of support and in the strengthening our relationship. The feedback collected has been and will continue to be vital to the success of our business”Cheri Ward
“Running the franchise satisfaction survey really helps us to understand the needs of the network as well as what is working well. We use it to help us build our 12-month business plan and giving the franchise network an opportunity to feedback in this format really cements our partnership with them.”Ruth Brown