Best Franchise Programme – Confidentiality Statement

To protect your confidentiality, we take the following measures:

  1. No franchisor staff can view your individual answers – these are merged with your fellow franchisees. For example, the franchisor will only see 70% of franchisees would recommend their franchise, not who would or would not recommend it.
  2. Your franchisor cannot see who did and who did not respond to the survey – they’ll just know the response rate for example 150 out of 237 franchisees (63%) have responded to the survey
  3. Any comments that you provide are always anonymous. The only way your franchisor could identify you is if you make a highly personal or situational comment, like “Since I became a franchisee in June ….”
  4. We stand behind our confidentiality statement, but if there are any threats, abusive or criminal comments, we may review these on a case-by-case basis and may reveal the identity of the respondent if appropriate.

We do take survey confidentially very seriously. If you have any questions, comments, or suggestions about how we protect your confidentiality, please contact us directly at