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Terms and Conditions

Our terms and conditions are set out below.
If you have any questions, please don’t hesitate to contact us, by e-mailing support@smithhenderson.com

1. Acceptance of Terms & Conditions

By opting to register you are deemed to accept these terms and conditions. If you are using the website on behalf of your employer, you represent that you are authorised to accept these Terms of Use on behalf of your employer.

2. Links to other sites

This site contains links to other websites not owned or operated by Smith & Henderson – the providers of the Best Franchise Awards. We have no control over these, all of which have separate privacy and data collection practices, independent of Smith & Henderson. We therefore do not accept any responsibility or liability in respect of the content of those sites. Links do not imply that Smith & Henderson endorses the third party and are provided for convenience only.

3. Acceptable Use of Our Services

All carers who have been with your organisation for at least three months must be given equal access to participate in the survey process. Limiting access to specific individuals is strictly against Smith & Henderson policy, although participation is strictly voluntary. This means that you should encourage employees to respond to the survey but not pressurise them in any way or otherwise try to influence the survey results. If Smith & Henderson has any concerns whatsoever about the conduct of a entrant it may choose to invalidate its feedback and awards entry.

4. Intellectual Property

Smith & Henderson has sole and exclusive ownership of all right, title, and interest in and to the reports generated from the Franchise Satisfaction Benchmark surveys. In consideration of you complying with these Terms, Smith & Henderson grants to you a non-exclusive, non-transferable, royalty-free licence to view, download and print your survey results.

5. Copyright

All copyright and intellectual property rights in this website belong to Smith & Henderson. You are only permitted to copy or print extracts of the material for your personal use. You may not use any of this material for commercial or public purposes, unless you obtain formal permission by email to support@smithhenderson.com

6. Warranties and Liabilities

Whilst we make every effort to ensure that the information we provide is accurate and complete, Smith & Henderson will not be held responsible for any errors, or conclusions or liability resulting from the use or misuse of any such information (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever). In any event, Smith & Henderson’s liability is strictly limited to the amount of any fees received by Smith & Henderson from the Client in respect of the preparation of the Report which is the subject of any claim.
You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of the survey and survey outputs. You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of our services. Reports and the Best Franchise Awards are not intended to be any type of endorsement or recommendation by Smith & Henderson. Our research services are intended to provide high-level information only.

7. Force Majeure

Neither party will be responsible for delays resulting from circumstances beyond the reasonable control of such party, provided that the nonperforming party uses reasonable efforts to avoid or remove such causes of non-performance and continues performance hereunder with reasonable dispatch whenever such causes are removed.

8. Privacy Policy

At Smith & Henderson your privacy is important to us. When you voluntarily provide us with information about your organisation, we use it to perform various quantitative and qualitative analyses. This information will be retained at our discretion for an indefinite period of time. We will NEVER rent, sell or loan your personal data to third parties. For further details please refer to our privacy policy.

9. Choice of Law and Jurisdiction

The laws of England and Wales apply to your use of this website and any agreements entered into through it. Although you may access the website from other countries, by using the website you agree that English law will apply and the English courts will have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this website or any agreement made through this website.

10. Changes to Terms and Conditions

These terms and conditions may be changed by us at any time. You should visit this page periodically to review the then-current Terms because they are binding on you. You will be deemed to accept the terms and conditions (as amended) when you next use this site following any amendment.

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We NEVER rent, sell or loan your personal data. Read our Privacy Policy

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